• Support on setting up CVM process, governance and strategy.
• Support to drive commercial improvement in customer lifecycle management

• Increase CVM revenue Vs universal & campaign control groups
• Find out new revenue opportunities by understanding customer behavior and develop

• Monitor & Report in weekly/Monthly basis revenue generated from CVM activities

• Develop new use cases to enhance customer experience
• Look after Churn prediction & Multi SIM Models to reduce churn and manage inactive customers
• Provide data proven recommendations/suggestions to reduce churn

• Utilize Big Data and Real time capabilities to create business use cases that support CVM objectives
• Ability to translate data into understandable format to be presented to higher management
• In depth knowledge on building advance analytics using R, Python and Advance Analytics

• Develop & fine tune CVM Models to create insights & predict customers behaviors

• Understand & assess the team current capability
• Align with Direct Manager on training plan
• Capable to train & coach the team
• Able to build internal skill

• 6+ years’ experience telecom experience at least 4 years of which must be in data science field
• In depth understanding of business drivers and consumer behavior in a telecom environment
• Able to develop, fine tune, enhance all CVM models
• In depth understanding of big data, advance analytics, DWH and real-time analytics and campaign tools