a highly skilled and experienced Head of Collections to join our client’s dynamic team in Muscat, Oman. The successful candidate will play a pivotal role in leading the collections, recovery and remedial functions, ensuring efficient recovery of outstanding debts while maintaining positive customer relationships.

• Develop and execute strategic plans for collections and remedial activities in alignment with the company’s objectives and regulatory requirements.
• Oversee the entire collections process, including debt recovery, negotiation, debt consolidation, and legal proceedings if necessary.
• Manage the Accounts Receivables portfolio effectively to optimize cash flow and minimize bad debts.
• Lead and mentor a team of collections professionals, providing guidance, training, and performance evaluations to drive departmental success.
• Collaborate closely with internal stakeholders, including risk management, financial reporting, and credit control teams, to mitigate credit risks and enhance collection efficiency.
• Utilize advanced analytics and reporting tools to monitor key performance indicators (KPIs), identify trends, and implement improvement strategies.
• Prepare comprehensive reports and presentations for senior management, highlighting collections performance, trends, and forecasts.
• Stay updated on industry developments, regulatory changes, and best practices in collections and remedial management.

• Bachelor’s degree in Finance, Business Administration, or a related field. Master’s degree preferred.
• Minimum of 10 years of progressive experience in collections management within the financial services industry.
• Strong understanding of P&L management, risk management principles, financial reporting, and financial planning.
• Proven track record in debt recovery, negotiation, and accounts receivables management.
• Excellent leadership, communication, and interpersonal skills.
• Analytical mindset with proficiency in data analysis tools and techniques.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Fluency in English is required, proficiency in Arabic is a plus.