E-Commerce Coordinator
- Full time
- 0, Manama, Bahrain View on Map
- posted 2 weeks ago
- Posted : November 28, 2024 -Accepting applications
- View(s) 4
Job Detail
- Qualifications Degree Bachelor
- Experience 4 Years
Job Description
- Â Own the day-to-day activities of the e-commerce platform and all online sales efforts
- Â Take care of customers through in-app live support, phone calls, and emails
- Â Drive online sales and focus on the optimization of website and make sure there is clear communication with the customers
- Â Ensure high levels of customer satisfaction through excellent sales service
- Â Keep up to date with product information
- Â Accurately describe product features and benefits to customers online
- Â Working with back office, logistics, merchandise department, etc. To ensure both sales and operations are integrated to meet customer satisfaction
- Â Keep record of packaging material and restock the store accordingly.
- Â Create and update records and databases with personnel, financial and other data
- Â Ensure that e ecommerce orders are completed accurately and on time
- Â Handle e commerce petty cash and documents financial transactions (Delivery charges) by entering all the information into the system.
- Â Booking couriers, coordinate and track movement of e commerce items through logistic pathways
- Â Manage site development and launch activities for all new e-commerce accounts including product descriptions, images, assets, banners, brand pages, and other attributes
- Â Assist with analysis of product performance reports and e-commerce best practices to arrive at recommendations on how to improve sales
- Â Ensure web sites have accurate product information, features, photos, videos, specs and more.
- Â Coordinate efforts among multiple teams to ensure the successful and timely completion of web projects while maintaining excellent customer service.
- Â Resolve customer complaints, provide relevant information and report customer issues to superior if needed.
- Â Maintain and develop relationships with existing customers via telephone calls and emails
- Â Submit timely reports and prepare e-commerce sales reports as assigned
- Â Monitor and analyze sales and inventory levels by SKU to achieve in-stock and revenue goals.
Requirements:
-  Bachelor’s degree in business, E commerce, Digital Marketing or related field.
- Â Should have a solid understanding of online business operations and strategy, including finances, marketing, and customer needs.
