As a Fashion Consultant, you will be responsible for achieving individual and collective sales targets while delivering exceptional guest experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews.
• Drive client relationships within an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and standard operating procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service-level agreement).
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Provide input to what’s working well/what’s not working well within the store.