Associate – Digital Operations (Omni Channel)
- Full time
- Ar Riyad, Saudi Arabia View on Map
- posted 5 days ago
- Posted : December 7, 2024 -Accepting applications
- View(s) 7
Job Detail
- Qualifications Degree Bachelor
- Experience 3 Years
Job Description
- Â You will monitor and ensure a seamless customer journey with omnichannel operations across all brands. You will resolve any issues faced throughout the order journey aiming to maintain a high level of customer satisfaction.
- Â Support the Omni-Channel Operations Lead in ensuring smooth customer journeys across all channels.
- Â Assist in communicating changes in processes to service providers and third parties to minimize disruptions.
- Â Aid in audits and action plans to enhance operational performance.
- Â Collaborate with support services and providers to meet service level agreements (SLAs) and improve performance.
- Â Participate in brand meetings to assist in supporting growth strategies and operational readiness.
- Â Contribute to identifying opportunities for standardization across brands and supporting project coordination.
- Â Resolving issues encountered by orders to uphold customer satisfaction.
- Â Support in facilitating communication among stakeholders and project initiatives.
- Â Assist in analyzing processes, proposing enhancements, and contributing to efficiency efforts.
- Â Foster a culture of transparency and accountability within the team.
- Â Assist in conducting test orders, tracking journeys, and suggesting improvements.
- Â Support in OMS-related configurations or enhancements.
- Â Collaborate with the product team to ensure timely delivery of brand enhancements.
Requirements:
- Â Bachelor’s degree or equivalent
- Â 3 years of experience in e-commerce, preferably in the retail field
- Â Excellent communication skills
- Â Availability to work flexible shifts and conduct market visits as needed
