Technical Support Officer – IT
- Full time
- Muscat, Oman View on Map
- posted 5 days ago
- Posted : November 16, 2024 -Accepting applications
- View(s) 15
Job Detail
- Qualifications Degree Bachelor
- Experience 2 Years
Job Description
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Â Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Â Maintains system functionality by testing computer components. Helps design and implement networks.
- Â Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Â Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Â Tests compatibility of new programs with existing ones.
- Â Gathers data to identify and evaluate technical purchasing options.
- Â Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Â Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Â Installs software and necessary applications for workflow.
- Â Trains users on new software in person or through a variety of tutorial channels, including self- guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Â Maintains system capability by testing computer components.
- Â Carries out software, network, and database performance tuning.
- Â Documents hardware and software updates.
- Â Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Â Prepares reference material for users by drafting operation instructions.
Requirements:
-  Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Â Proven experience in a technical support role, preferably in an IT company.
- Â Strong understanding of computer systems, mobile devices, and other tech products.
- Â Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Â Outstanding communication skills, both verbal and written, with a customer-centric approach.
- Â Experience with remote support tools and ticketing systems.
- Â Ability to work independently and as part of a team in a fast-paced environment.
- Â Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Â Fluency in English is required; knowledge of Arabic is an advantage.
- Â Strong organizational skills and attention to detail, with a commitment to achieving high levels of customer satisfaction.
