As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

•  You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
•  Drive client relationships within an omni-channel approach
•  Provide pre-buying feedback on products
•  Drive eNPS through people experience initiatives and culture
•  Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
•  Ensure click and collect are conducted within SLAs (Service-level agreement)
•  Ensure customer data is properly captured in adherence to marketing team requirements
•  Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
•  Support with in-store marketing events and activations
•  Keep abreast of all brand social media activities and campaigns
•  Drive sell-throughs within the store
•  Support in-store CX initiatives
•  Provide input to what ‘s working well /what’s not working well within the store.

•  Strong English communication skills