Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.

Responsibilities:

•  Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
•  Define, execute and monitor the store action plan to achieve sales targets and KPIs.
•  Manage the customer database to build strong relationship with customers and create future potential selling opportunities
•  Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
•  Think hybrid by leveraging all type of point of sales online and offline.
•  Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store.
•  Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
•  Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.
•  Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
•  Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
•  Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.

•  Previous Experience as a Store Manager
•  Leadership
•  Strong Communication Skills
•  English Language