The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

Responsibilities:

•  Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
•  Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers’ requests.
•  Ensure a smooth and efficient receiving process for items and shipments, maintaining accurate stock-keeping to prevent security risks and theft. Conduct physical and electronic inventory as needed, and promptly report broken alarms, incidents, and suspicious activities.
•  Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand’s image and coordination standards.
•  Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
•  Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
•  Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
•  Notify department or universe managers about unavailable and underperforming products.
•  Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

•  Fluency in English.
•  Proficiency in MS Office.
•  Collective game, project-oriented, athlete/ambassador, enthusiastic, contributor, empathic, entrepreneur, and responsible.
•  Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.
•  Two years of experience in a similar role