This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto.

• Create new ideas of beverage concepts under the leadership of head mixologist
•  Ensure smooth running bar operation with high level of skilled in creating alcoholic and non-alcoholic beverages to all guests
•  Follow beverage training program for each concept
•  Administer purchasing and receiving alcoholic and non-alcoholic beverages
•  Exceed guest satisfaction by knowing preferences and update profiles
•  Maintain detailed knowledge of the restaurant menu & daily specials at all times
•  To be familiar with the beverage service including glasses used and appropriates garnishes
•  Following up financial, LQA, TrustYou and Forbes targets on a daily basis
•  Anticipate and service of guests’ requirements at all times
•  Keep ahead of industry trends, create and implement new revolutionary standards
•  Following up daily financial targets of area/division
•  Use opening and closing checklist to ensure smooth opening and closing of the venue
•  Serve and clear food and beverage items in an unobtrusive and professional manner
•  Present menus in a proactive manner
•  To feel empowered and accountable within the work place
•  Keep manager on duty updated of any guest feedback so they can update the Glitch Report
•  Maintains the HACCP & FIFO standards as required by the regional governing body
•  Follow Hotel Evacuation Policy in case of an Emergency
•  Attend all necessary briefings and training sessions as instructed by the Manager
•  Handle financial procedures according to guidelines set by the finance department
•  Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
•  Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
•  All issues and negative guest feedbacks needs to be properly reported on glitch system
•  Follow care program at all times, and report issues through the system to maintenance
•  Assist with collecting information for the monthly P&L review
•  Records and reports Glitch incidents with integrity and transparency
•  He/she is responsible in linking all facets of service, cuisine and entertainment
•  In charge of training, grooming.
  

  Requirements:

•  Motivator & Proactive
•  Team player
•  Positive attitude and well-spoken
•  People person
•  Result driven
•  Open-minded
•  Display initiative
•  Organized
•  Commitment to professional values
•  Thinking out of the box