• Act as hardware support expert liaison to other technical and non-technical teams (e.g., networking, compute, compliance, business operations).
• Understand internal customer problems and provide technical solutions in a timely manner.
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware.
• System board level repair and fault diagnosis to service level agreements (SLAs).
• Planning and commissioning new rack positions.
• Involvement with the design and commissioning of new whitespaces.
• Structured cabling installation is a significant part of this position.
• Keep up with the latest technologies and apply them appropriately.
• Adherence to defined health and safety processes at all times.
• Working as part of a multi-disciplinary team without friction.
• Additional on-premise work at customer locations may be required.

• Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
• Experience in IT infrastructure support and server administration in a mid-sized environment (200 1000+ server systems).
• Experience with data center M&E equipment.
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
• Experience working in a “mission critical operations” environment.
• The position involves on-call duties, requiring a driving license and the ability to reach the data center site within approximately 60 minutes.
• The position has a physical component requiring the ability to lift up to 25 kg and may require working in cramped spaces or elevated locations.
• Ability to speak confidently and communicate clearly in a virtual environment.
• Strong adherence to processes and be a process champion.
• Good communication skills (oral and written) and ability to interact professionally with a diverse group of customers and staff.
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
• Highly service-oriented, reliable, responsible, and self-motivated.
• Good command of English.

• Basic knowledge of data center design, including electrical and cooling plant and operation thereof.
• Basic knowledge of airflow management (hot aisle, cold aisle, containment, etc.).
• Rack and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fiber and copper (e.g., looming, term, and test).

• Systems administration (Linux and/or Windows Servers).
• Hardware repair, diagnosis, and break/fix.
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
• IT hardware concepts (RAID, SAN, x86 architecture, SCSI, FC, Ethernet, iLO).
• Base operating system installs and configuration.
• Core OS services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, etc.