Responsibilities:

• Update, maintain and manage the central Independence system.
• Liaise with client-facing personnel in updating the central Independence system.
• Address queries received in a timely and accurate manner.
• Perform monitoring exercises and checks related to the central Independence system, as required.
• Effectively communicate and implement independence policies and procedures.
• Remain updated with developments and changes related to independence policies and procedures.
• Support team members with other Independence-related tasks.

• Ability to explain technical concepts to inexperienced users.
• Excellent organisational skills and attention to detail.
• Strong communication and interpersonal skills.
• Excellent computer literacy.
• Excellent command of the English language, both verbal and written.