In this role, the Support Integration Architect will,

•  Manage complex client relationships with a high degree of variability, requiring influence to achieve the targeted outcomes.
•  Develop and oversee the execution of domain, issue, and change control strategies.
•  Mitigate and resolve integration risks proactively, serving as the final point for escalations.
•  Provide integration and domain expertise to internal and external teams.
•  Consult cross-functionally with internal stakeholders to impact solution direct and functionality with relation to integration and stability.

Responsibilities:

•  Develop and plan the execution of client domain strategy
•  Track and implement standard recommendations for clients to enhance domain health, safety and usability of Health products and services.
•  Troubleshoot complex technical integration issues, escalating as appropriate.
•  Analyze performance issues and identify and propose domain stability improvement strategies.
•  Work with cross-functional organizations to identify and evaluate packages for code compatibility.
•  Contribute to internal team value and improvements.
•  Demonstrates expertise to deliver functional and technical solutions on moderately complex client engagements.
•  Experience working with multiple solutions (preferably, Physician, Nursing) & other solutions, and integrated solution modules. At least 6+ years.
•  Experience with Discern Rules, Operations Job, Olympus, Print Services, Clinical Reporting and basic CCL – Creation and Maintenance (investigation and modification/configuration).
•  Provide integration oversight, direction, and expertise to stakeholders.
•  Drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients.
•  Mitigate solution risks and issues.
•  Lead client meetings and events.
•  Drive internal team initiatives.
•  Implementation/Support work experience, at least 3+ years.
•  Health care information technology work, at least 3+ years.

•  Bachelor’s degree or master’s degree in IT, Healthcare or related field, or equivalent relevant work experience.
•  Experience working in Support or Application Managed Services organization.
•  Exhibit exceptional written, verbal, and presentation skill
•  Provide 24/7 on-call support as needed and be available at client location when in need (during incidents and activities, plan for solution resources along with).