Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:

•  Always greet and welcome guests promptly in a warm and friendly manner
•  Always thank and give fond farewell to guests conveying anticipation for their next visit
•  Assist guest with table reservation
•  Assist guest while seating
•  Ensure guest are serviced within specified time
•  Has a good knowledge of menu and presentation standards
•  Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
•  Able to answer any questions regarding menu and assist with menu selections
•  Able to anticipate any unexpected guest need and reacts promptly and tactfully
•  Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm
•  Serve food courses and beverages to guests
•  Record transaction / orders in Point of Sales systems at the time of order
•  Communicate with the kitchen regarding any menu questions, the length of wait and product availability
•  Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
•  Check with guests to ensure satisfaction with each food course and beverages
•  Responsible for clearing, collecting and returning food and beverage items to proper area
•  Maintain cleanliness of work areas, china, glass, etc. throughout the shift
•  Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
•  Present accurate final bill to guest and process payment
•  Perform shift closing on the Point of sales terminal and tally cash and credit card settlements
•  Ensures that hotel brand standards and SOP’s are consistently implemented
•  Conducts monthly inventory checks on all operating equipment and supplies
•  Take an active role in coaching and developing junior staff
•  Any other duties related to food and beverage service assigned by the manager.
  

  Requirements:

•  Good command in both spoken and written English
•  Should have pleasing personality
•  Excellent guest service skill
•  Good knowledge of food and beverage service
•  Diploma or degree in Hotel Management or related field
•  Familiar with Point of sale systems , MS office, Property management systems etc.
•  2 – 3 years of work experience in Food & Beverage gained from a 5 star international property, along with 1 year experience in a Captain position or a similar role an advantage.