Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Provides a friendly and personalized welcome for guests
•  Offers attentive service and adapts to any constraints guests may have
•  Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
•  Completes the following tasks:
•  Prepares the welcome desk and seat allocation. Takes the reservations and maintains reservation book
•  Welcomes guests and provides the best seats available
•  Cleans and tidies the restaurant and preparation after closing
•  Before every work shift, finds out about dish composition and any shortages
•  Organizes his/her work to suit fluctuations in numbers, events, and guests
•  Ensures the equipment used remains in good condition
  

  Requirements:

•  Previous service experience is an asset
•  Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential.
•  Guest-oriented, service-minded, and attention to quality
•  Sales acumen
•  Dynamic
•  Good presentation
•  Thorough and organized approach
•  Creative
•  Knowledge about Point of Sale System is an asset
•  Excellent communication and organizational skills
•  Strong interpersonal and problem-solving abilities
•  Highly responsible & reliable
•  Ability to work well under pressure in a fast-paced environment
•  Ability to work cohesively as part of a team
•  Ability to focus attention on guest needs, remain calm and courteous at all times