This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

• Ensure correct grooming standards are followed at all times
•  Exceed guest satisfaction by knowing preferences and update profiles
•  Maintain detailed knowledge of the restaurant menu & daily specials at all times
•  To be familiar with the beverage service including glasses used and appropriates garnishes
•  Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
•  Anticipate and service of guests’ requirements at all times
•  Following up daily financial targets of area/division
•  Use opening and closing checklist to ensure smooth opening and closing of the venue
•  Ensure service stations are constantly cleared and re-stocked during service
•  Serve and clear food and beverage items in an unobtrusive and professional manner
•  Present menus in a proactive manner
•  To feel empowered and accountable within the work place
•  Keep manager on duty updated of any guest feedback so they can update the Glitch Report
•  Maintains the HACCP & FIFO standards as required by the regional governing body
•  Attend all necessary briefings and training sessions as instructed by the Manager
•  Handle financial procedures according to guidelines set by the finance department
•  Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
•  All issues and negative guest feedbacks needs to be properly reported on glitch system
•  Follow care program at all times, and report issues through the system to maintenance
  

  Requirements:

•  Motivator & role model
•  Positive attitude and well spoken
•  Result driven
•  Displays initiative
•  Commitment to professional values
•  Team creator
•  Customer / people oriented
•  Creative / open-minded