The Client Experience Manager supports and organizes daily the boutique team and ensures CHANEL remains the ultimate reference in luxury by constantly initiating and driving projects in order to enhance our Client Experience.

•  Ensures that the team understands and deploys the House’s strategy.
•  Coaches the team to achieve a high level of client experience.
•  Leads the team to foster collaboration and enthusiasm.
•  Builds and leads briefs with the team.
•  Federates and motivates the team toward the achievement of objectives via annual and follow-up interviews.
•  Defines priority actions for individual skills development and monitors them.
•  Establishes the schedule for his/her team to optimize welcoming according to traffic.
•  Ensures that the daily planning of advisors is efficiently planned and adhered to.
•  Guarantor sufficient floor coverage according to the team of the day, taking into consideration all factors such as training, breaks, other tasks, etc.
•  Provide daily operational support to the sales teams to develop the service while maintaining an environment of excellence.
•  Unites and ensures a smooth collaboration across roles.
•  Suggests proactive ideas on operational gains in customer journey flow to improve efficiency and service level.
•  Through your presence on the floor, being the guarantor and ambassador of the Ultimate House of Luxury.
•  Recognizes and welcomes loyal clients of the boutique.
•  Develops and unites all teams around the importance of Client Experience and Client loyalty.
•  Proactively suggests ideas on service excellence to make sure CHANEL remains the Ultimate house of luxury.
•  Is a key contributor to projects designed to enhance the CHANEL Client Journey and collaborates with Marketing and Learning to implement action plans.
•  Constructively and creatively solve client complaints.
•  Regularly provides feedback on competitor client services and reports to Boutique management.
•  Always embodies the environmental and societal values of the House and acts as an ambassador of the House.

•  Warm and welcoming personality.
•  Eye for detail and good memory.
•  Natural leadership skills.
•  Ability to adapt to a constantly changing environment.
•  Solution-oriented.
•  Ability to unite and with excellent interpersonal skills.
•  Guarantor of exemplarity.
•  Fashion sensibility and attention to trends and culture.
•  Intercultural openness and ability to establish trust.
•  Emotional and situational intelligence.
•  Reliable, with integrity.
•  Ability to handle high-traffic situations and stress with grace and flexibility.
•  English is a must, and Arabic and French would be an advantage.
•  Position based in Riyadh, Saudi Arabia.